Most brands and businesses see and understand the value in managing their own social media presence. But what about the conversation that goes on external to your feed? Do you know what’s being said about you elsewhere in the social media landscape? We employ social listening tools and networks’ own search functionalities to allow us to find out what is being said about you to allow us to take appropriate action. This can range from responding to a complaint, thanking someone for their positive feedback or re-sharing an authoritative mention of your brand or website.
We also use the power of social networks to increase the exposure and reach of your content by utilising hashtags and getting involved in relevant conversations. This is just as effective externally to classic social networks too. By involving your brand in relevant discussions on forums and other discussion sites you can see interest in your product or service snowball as more and more people start to talk about it. The signals sent by this discussion and sharing of your information across social media are also indexed by search engines and taken into account when they decide where to rank your website.
Reviewing Your Reviews
Another critical aspect of offsite SEO, which has grown in importance over the last few years, is the proliferation of review websites and platforms. There are now numerous areas online that people can review your business. This can include social media, on places like Facebook and Google My Business, specialists review sites and websites such as Yell that include a review functionality. More recently Google has started to aggregate reviews from these sources and sometimes pull them through in different types of search result.
This is great news if people only ever have nice things to say about you but unfortunately this just isn’t often the case. Not only is it bad enough that there may be negative reviews out there about your company that you’re not aware of but the fact they could be indexed in search results is even worse and potentially more damaging. We monitor the web to detect when new reviews of your company go live.
If they’re negative we will take action to contact the reviewer and hopefully resolve the situation to get the review changed. We will also analyse legacy reviews to see which ones are being given weight by Google and will take action to remove or resolve any that may be causing you damage.